Make hay when the sun shines - The Young Shopkeeper
Once there lived a young and
ambitious man named Sohail on the outskirts of Mumbai. He wanted to start a
business and noticed there was not a single sweets shop in his neighborhood for
about 5 km.
He therefore, bought a shop in
his locality and started selling sweets. The quality of sweets he sold was
excellent, people liked the taste of the food and his business started
flourishing. The immediate success in business made Sohail overconfident and he
soon started being arrogant to his customers. He also began using low standard
materials for preparing sweets, due to which the quality of his products
deteriorated.
Another young man, Sunil
identified this as a great business opportunity and set up another sweet shop
at some distance from Sohail’s shop. He sold better quality sweets than Sohail
and was also clever enough to be polite to his customers, thus gaining their
trust. Very soon, most of Sohail’s customers shifted over to buying sweets from
Sunil’s shop.
Within a few weeks, Sohail
realized his mistake. He tried making improvements to his food quality and also
mending his behavior towards customers. Alas! It was too late. Sunil’s had
already gained the loyalty of his customers, while Sohail had lost out on the
opportunity.
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